ErrandGoPrivacy Policy
ErrandGo connects you with local stores and delivery riders in Mowe and nearby areas. To do that, we need some of your personal data. This policy explains what we collect, why, who we share it with, and the rights you have under the Nigeria Data Protection Act 2023 (NDPA).
- Who we are
- What we collect
- How we use it
- Our legal basis
- Who we share it with
- Where it is stored
- How long we keep it
- Your rights
- Security
- Children
- Changes
- Contact us
1. Who we are
ErrandGo is operated by Vicxien Corp ("ErrandGo", "we", "us"), based in Mowe, Ogun State, Nigeria. We are the data controller for the personal data described here. This policy covers the ErrandGo customer app, the ErrandGo Merchant portal for stores, the ErrandGo rider app and this website.
2. What we collect
If you order with ErrandGo (customers)
- Account details: your name, email address and phone number. If you sign in with Google, we also receive your Google profile name and photo.
- Delivery addresses: the addresses you save, landmarks and delivery instructions, and the map location of your address.
- Your location: only when you allow it, to find your address and nearby stores. We do not track your location in the background.
- Orders: what you ordered, from which store, prices, payment method, delivery status and any notes you add.
- Gas usage: if you use the gas tracker, your cylinder size, refill history and the meals you log, so we can estimate when you'll run out.
- Device information: a notification token so we can send order updates to your phone, and basic technical information needed to keep the app working.
- Messages with support: anything you send us on WhatsApp or by other means.
If you turn on fingerprint or face unlock, it is checked by your phone. We never receive your fingerprint or face data.
If you sell on ErrandGo (stores)
- Business name, type, address, store location, opening hours, logo, photos and product listings. These are shown to customers.
- Owner and staff names, email addresses and phone numbers.
- Verification documents (such as a government-issued ID) and payout bank details. These are private: only the store owner and ErrandGo's verification team can see them.
- Orders, earnings and payout requests, and support tickets.
If you deliver with ErrandGo (riders)
- Name, phone number, email, photo, government-issued ID, vehicle details, emergency contact and payout bank details.
- Your location while you are working: more often during an active delivery so the customer can follow it, and not at all when you are offline.
- Deliveries, earnings, payouts and delivery confirmations.
3. How we use it
- To create and secure your account.
- To send your order to the store you chose, and to arrange delivery by a rider.
- To show you your order's progress and send notifications about it.
- To verify stores and riders before they can operate, and to pay them.
- To provide customer support and resolve disputes.
- To keep ErrandGo safe: preventing fraud, misuse and fake accounts.
- To improve ErrandGo, for example by understanding which features are used.
- To meet our legal obligations, such as tax and record-keeping.
We do not sell your personal data, and we do not use it for third-party advertising.
4. Our legal basis
Under the NDPA we rely on:
- Contract: to provide the service you asked for, such as taking and delivering an order.
- Consent: for optional things like location access and notifications. You can withdraw consent at any time in your phone's settings.
- Legitimate interests: to keep ErrandGo secure, prevent fraud and improve the service, where this does not override your rights.
- Legal obligation: where the law requires us to keep or share information.
5. Who we share it with
| Who | What they see | Why |
|---|---|---|
| The store you order from | Your name, phone number, delivery address and order | To prepare your order and contact you about it |
| The rider delivering your order | Your name, phone number, delivery address and order | To deliver it and reach you on arrival |
| Customers | A store's public listing; the name of the rider bringing their order, and the rider's location during that delivery | So customers can choose a store and follow their delivery |
| Google (Firebase) | The data stored in our apps | Hosting, database, sign-in and notifications |
| Cloudinary | Images uploaded by stores, such as logos, photos and verification documents | Image storage and delivery |
| Payment providers (when card payments launch) | What is needed to process a payment | To take payments securely. We never see or store your full card number. |
| Authorities | Only what is legally required | When required by law or to protect someone's safety |
Our service providers may only use your data to provide their service to us.
6. Where it is stored
Our database is hosted by Google Cloud in the European Union, and some providers may process data in other countries. When your data leaves Nigeria, we rely on the safeguards the NDPA allows, including the providers' contractual commitments to protect it.
7. How long we keep it
- Account data: for as long as your account is open.
- Order and payment records: up to 6 years after the order, for tax, accounting and dispute purposes. When you delete your account we remove your name and contact details from these records.
- Verification documents of stores and riders: while the account is active, and up to 2 years after it closes, in case of disputes or legal requests.
- Rider location history: no longer than needed to resolve delivery issues, and at most 90 days.
8. Your rights
Under the NDPA you have the right to:
- know what personal data we hold about you and get a copy of it;
- correct data that is wrong or incomplete;
- have your data deleted (see Delete your account);
- restrict or object to some uses of your data;
- receive your data in a commonly used format and move it elsewhere;
- withdraw consent you have given;
- complain to the Nigeria Data Protection Commission (NDPC) if you believe we have mishandled your data.
To use any of these rights, contact us (section 12). We will reply within 30 days. We may ask you to confirm your identity first.
9. Security
Your data is encrypted in transit. Access is restricted by role: a store can only see its own orders, riders only see the deliveries they take, and verification documents and bank details are visible only to their owner and our verification team. No system is completely secure. If a breach puts your rights at risk, we will tell you and the NDPC as the law requires.
10. Children
ErrandGo is for people aged 18 and over. Gas cylinders in particular must be ordered and received by an adult. We do not knowingly collect data from children. If you believe a child has an account, contact us and we will remove it.
11. Changes to this policy
We will update this page when our practices change, and tell you in the app about important changes before they take effect.
12. Contact us
Vicxien Corp (ErrandGo), Mowe, Ogun State, Nigeria.
WhatsApp: 0805 962 5307